Contact Casablanca Store

We’re here to help with orders, sizing, shipping and returns. Our team replies within 1 business day.

Email us

For any question, reach our customer service team.

[email protected]
  • Hours: Mon–Fri 9:00–18:00 ET
  • Language: English
  • Typical reply: within 24 hours

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72 Greene St
New York, NY 10012, USA
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Visits by appointment only.

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Frequently asked questions

How long does shipping take?

Orders are processed in 1–2 business days. Standard delivery typically arrives in 3–6 business days depending on destination. Express options are available at checkout. Tracking details are emailed as soon as your order ships.

What is your return policy?

We accept returns on eligible items within 14 days of delivery. Items must be unused, in original condition with all tags attached. For full details and how to start a return, see our Refund & Returns policy.

How do I check my order status?

After placing an order, you’ll receive a confirmation email. Once shipped, a tracking link is sent to your email. If you need help, include your order number in the contact form above.

Are your products authentic?

Yes. We stand by the authenticity of every product we sell. All items are sourced from trusted partners and undergo quality checks before dispatch.

Which payment methods do you accept?

We currently accept Visa, Mastercard and PayPal. See the icons in the footer for reference.

How do I choose the right size?

Refer to the size information on each product page. If you’re between sizes or need tailored advice, contact us with your measurements and the item you’re considering.

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