Privacy Policy

1. Who we are

Casablanca Store (“we”, “us”, “our”) operates the website casablancastore.net and provides retail services for apparel and accessories. We are based at 72 Greene St, New York, NY 10012, USA. You can reach our customer service at [email protected].

Note: We curate and sell products in the spirit of contemporary luxury. We are not the official website of any third‑party brand mentioned, and references are for descriptive purposes only.

2. Scope

This policy applies to personal information collected when you visit our site, make a purchase, contact support, sign up for marketing, participate in promotions, or interact with us on social media. It also covers information gathered via cookies and similar technologies.

3. Data we collect

• Identity & contact information: name, email address, billing and shipping addresses, phone number.
• Account information: username, password, saved preferences, wish lists.
• Order & payment details: items purchased, order totals, transaction identifiers, and limited payment details. We do not store full card numbers; payments are processed securely by our payment providers.
• Customer service records: messages, support tickets, and related communications.
• Device & usage data: IP address, device identifiers, browser type, operating system, referring URLs, pages viewed, time spent, and interactions with site features.
• Cookies & similar tech: please see the Cookies section below.
• Marketing & communications: your preferences and opt‑in/opt‑out status.
• User‑generated content: reviews, ratings, and survey responses.

Sensitive information is not required. Please do not share sensitive data in free‑text fields.

4. How we use your information

• Provide services: process orders, payments, deliveries, returns, and account features.
• Customer support: respond to inquiries, troubleshooting, and warranty or care requests.
• Personalization: remember preferences and tailor content and recommendations.
• Marketing: send newsletters, offers, and updates where permitted or with consent. You can unsubscribe anytime.
• Analytics & improvement: understand site performance and enhance our products and user experience.
• Fraud prevention & security: detect, prevent, and investigate fraudulent or illegal activities.
• Legal compliance: meet tax, accounting, and other regulatory obligations.

5. Legal bases (EEA/UK)

• Contract: to fulfill your purchases and provide requested services.
• Legitimate interests: running and improving our business, securing our services, preventing fraud, and performing limited direct marketing.
• Consent: non‑essential cookies/trackers and certain marketing communications. You may withdraw consent at any time.
• Legal obligation: record‑keeping and compliance with applicable laws.

6. Cookies & similar technologies

We use cookies, pixels, and similar technologies to operate our site and understand performance.

• Strictly necessary (required): enable core functionality like page navigation, secure checkout, and privacy preferences.
• Performance/analytics: help us measure and improve site performance and usability.
• Functional: remember choices such as language and region.
• Advertising: deliver relevant ads and measure their effectiveness.

You can manage your preferences anytime via the “Manage Cookies” control on this page or your browser settings. Blocking some cookies may impact your experience.

Manage Cookies

7. How we share information

We share personal information with:

• Service providers: payment processors (e.g., Visa, Mastercard, PayPal), fraud prevention tools, hosting and IT support, analytics, customer support platforms, and marketing tools that process data on our behalf under contractual safeguards.
• Logistics partners: carriers and fulfillment centers to deliver your orders and handle returns.
• Professional advisers: auditors, accountants, and legal counsel.
• Business transfers: in connection with a reorganization, merger, or sale of assets where permitted by law.
• Legal reasons: to comply with laws, lawful requests, or to protect our rights, users, or the public.

We do not sell your personal information in exchange for money. Where “sale” or “sharing” is defined more broadly by law (e.g., California), you can opt out of advertising cookies in the preferences panel.

8. International transfers

Your information may be processed in the United States and other countries that may have different data protection laws. Where required, we use appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, to protect personal data transferred internationally.

9. Data retention

• Orders and invoices: typically retained for 6–10 years to meet tax and accounting requirements.
• Customer support: retained for up to 3 years after resolution unless longer is necessary for legal claims.
• Marketing preferences: retained until you opt out or your account is deleted.
• Analytics and browsing data: retained for 12–26 months, depending on the tool and settings.

We keep data only as long as needed for the purposes described above or as required by law.

10. Your rights

Depending on where you live, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Port your data to another service.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with your local supervisory authority.

EEA/UK residents can contact their local authority; a list is available from the European Data Protection Board or the UK Information Commissioner’s Office.

US/California residents (CCPA/CPRA): You may request access, deletion, correction, and to opt out of “sale”/“sharing” for cross‑context behavioral advertising by using the cookie preferences. We will not discriminate against you for exercising these rights.

To exercise any rights, contact us at [email protected]. We may need to verify your identity before fulfilling requests.

Do Not Sell or Share My Personal Information

11. Security

We implement administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and periodic review of our practices. No system is completely secure; please use unique, strong passwords and safeguard your account credentials.

12. Children’s privacy

Our services are not directed to children and we do not knowingly collect personal information from individuals under the age of 13 (or 16 where applicable). If you believe a child has provided us information, please contact us and we will take appropriate steps to remove it.

13. Third‑party links

Our site may contain links to third‑party websites, apps, and services. We are not responsible for their privacy practices. We encourage you to review the privacy notices of those services.

14. Changes to this policy

We may update this Privacy Policy from time to time. We will revise the “Effective date” above and, where appropriate, provide additional notice. Your continued use of our site after changes take effect constitutes acceptance of the updated policy.

15. Contact us

For questions or requests related to this Privacy Policy or your personal information, contact: