Shipping Information
From New York to the world — delivery options, timelines, duties, and tracking details for your Casablanca Store order.
Delivery Options by Region
| Service | Transit Time | Cost | Notes |
|---|---|---|---|
| Standard | 3–6 business days | Free over $300, otherwise $9.95 | Contiguous U.S.; carrier-selected ground |
| Expedited | 2–3 business days | $19.95 | Order by 12:00 ET, Mon–Fri |
| Express | 1–2 business days | $34.95 | Signature may be required over $500 |
| Alaska, Hawaii, Puerto Rico | 4–8 business days | $24.95 | Express options limited |
| APO/FPO & PO Boxes | 7–14 business days | $9.95 | USPS only; no express |
Delivery times are estimates and exclude processing time and carrier/service interruptions.
| Service | Transit Time | Cost | Notes |
|---|---|---|---|
| Standard | 4–8 business days | Free over $300, otherwise $14.95 | Duties/taxes calculated at checkout where available |
| Express | 2–4 business days | $29.95 | Signature may be required |
Some remote areas may experience additional transit time.
| Service | Transit Time | Cost | Notes |
|---|---|---|---|
| Standard | 4–9 business days | Free over $300, otherwise calculated at checkout | DDP to most destinations (duties pre-paid) |
| Express | 2–5 business days | Calculated at checkout | Tracking and delivery confirmation included |
Final pricing shown at checkout in local currency where supported.
| Service | Transit Time | Cost | Notes |
|---|---|---|---|
| Express | 3–7 business days | From $39.95 | Duties/taxes may be collected at checkout or on delivery |
We ship to most countries worldwide. If your country is not available at checkout, contact us.
International Shipping Overview
- We ship worldwide from New York, USA using trusted carriers.
- Free shipping applies to merchandise totals over $300 after discounts, before taxes.
- Delivery times exclude customs processing, peak season delays, and local holidays.
- Prepaid duties and taxes (DDP) are offered for many destinations; otherwise, carriers may collect on delivery (DDU).
- Signature may be required for high-value orders for security purposes.
Order Processing & Cut-Off
- Processing time: 1–2 business days.
- Orders placed Mon–Fri by 12:00 ET are typically shipped the same day.
- Orders placed after 12:00 ET, on weekends, or U.S. holidays ship the next business day.
- Preorder/backorder items ship on the date stated on the product page and in your confirmation email.
- Split shipments: We may ship items separately at no extra cost to speed up delivery.
Tracking & Delivery
- You'll receive a shipping confirmation email with a tracking link as soon as your order leaves our facility.
- Tracking updates can take up to 24 hours to appear after dispatch.
- For orders over $500, a signature may be required upon delivery.
- If your tracking shows delivered but you cannot locate your package, please wait 48 hours and check with neighbors/building staff before contacting us.
Duties, Taxes & Import Fees
- United States: Sales tax is charged where required by law and calculated at checkout.
- Canada, UK, EU: Duties and taxes are shown at checkout for most destinations and may be prepaid (DDP). When DDP is unavailable, duties/taxes are the recipient’s responsibility (DDU).
- Rest of World: Duties and taxes vary by country and are typically payable to the carrier upon delivery if not collected at checkout.
- Refused or undeliverable international shipments may be returned to us. Shipping fees, duties and taxes are non-refundable once incurred.
Shipping Restrictions
- We cannot ship to embargoed or sanctioned countries and some restricted addresses (e.g., certain hotels, freight forwarders).
- PO Boxes and APO/FPO: Only available via USPS; express services are not supported.
- Address changes: We can update your address within 30 minutes of placing the order during business hours — contact support promptly.
- Weather and carrier service interruptions may impact delivery timelines.
Returns & Exchanges
We want you to love your purchase. If something isn’t right, you can return eligible items according to our policy.
- Start by reviewing our policy: Refund & Returns Policy.
- Original shipping fees are non-refundable unless your order is cancelled prior to dispatch or the item is deemed defective.
- Exchanges are subject to availability at the time your return is processed.
Frequently Asked Questions
Most orders ship within 1–2 business days. Orders placed by 12:00 ET on business days generally ship the same day.
Yes, standard shipping is free on orders over $300 (after discounts, before taxes). Rates for orders under $300 are shown above and at checkout.
For many destinations, duties and taxes are calculated at checkout and may be prepaid (DDP). If not available for your country, local customs may collect them at delivery (DDU).
We can attempt to modify or cancel within 30 minutes of placing your order during business hours. Contact [email protected] with your order number.
Please wait 48 hours, check with neighbors or building staff, and confirm the shipping address. If it still hasn’t arrived, contact us and we’ll assist with a carrier trace.
Yes, you can add a complimentary gift message at checkout. Select items may arrive in signature packaging subject to availability.
Need Help?
Our Customer Service team is available Mon–Fri 9:00–18:00 ET.
- Email: [email protected]
- Learn more: Privacy Policy • Terms & Conditions